Frequently Asked Questions
Emergency Water Damage / Water Loss
Yes, we provide emergency response services to help when urgent situations happen and act quickly to begin the restoration process.
We prioritize fast response times so we can assess the damage and start next steps as soon as possible.
We understand how important it is to get to your property quickly. Axel Works triages the losses and we’ll generally arrive and be ready to help you within two (2) hours.
Each loss is different. However, if it is an insurance claim, we will collect nothing and work with your insurance carrier.
Yes, water damage restoration is one of our core services, and we handle everything from initial assessment to drying.
Yes, we handle damage caused by burst pipes as part of our water restoration services and mitigation process.
If damage is caused by a backup, we evaluate the situation and guide you through the appropriate restoration steps.
Yes, water removal is a key part of our restoration process to help prevent further damage.
We use professional drying equipment as needed to properly dry affected materials and spaces.
We monitor moisture levels throughout the process to ensure everything is thoroughly dried.
It’s critical to properly dry out the area, including water that has seeped under flooring and behind baseboards and drywall. There is a 48-hour window to dry out the property before mold can grow. Once mold forms, it can be costly to remediate.
First, if you are able, turn off the water source. Next, remove anything that is standing in water.
Fire, Smoke, Mold & Storm Damage
Yes, we provide fire damage restoration services focused on safely restoring your property after a loss.
Yes, smoke damage is addressed as part of our fire restoration process, including odor and residue concerns.
We remove smoke odors as part of our fire damage restoration process to help restore indoor air quality.
Yes, we offer professional mold remediation services designed to safely remove and address affected areas.
We assess storm-related damage and determine the best path forward based on the extent of the impact.
We can provide temporary protection like tarping when needed to help prevent additional damage.
Yes, we offer board up services to help secure your property after damage occurs.
Mitigation, Cleanup & Contents
We remove damaged materials like drywall when necessary to support proper restoration.
We evaluate damaged flooring and address it as part of the overall restoration process.
We can handle contents during the restoration process when needed to help protect your belongings.
Storage options can be discussed depending on your project needs and scope of work.
We evaluate and clean salvageable items whenever possible as part of the restoration process.
Repairs & Full Restoration
Our goal is to restore your property to its pre-loss condition as efficiently as possible.
Yes, we support the full restoration process from initial response through completion.
Yes! We work with Fabuwood Cabinetry Corp. as our preferred cabinet vendor. We feature their cabinets in our showroom. You can choose from Fabuwood’s collection of cabinet colors and styles for your kitchen or bathroom vanities, and then we’ll handle the rest.
For emergency water losses, the total time to dry out everything averages 3–4 days. For reconstruction, it all depends on how much work needs to be done. Axel Works will provide you with a timeline along with a project plan.
Insurance & Claims
Yes, we work with insurance carriers and therefore your adjuster. We will supply them with all the photos, estimates and invoices for work completed as well as provide them with all the supporting paperwork needed to complete your claim.
We provide detailed estimates so you have a clear understanding of the scope of work.
We can work with insurance as part of the restoration process to help keep things moving.
We can help guide you through the claims process so you understand the next steps.
General Company Questions
Yes, we are IICRC certified. The Institute of Inspection Cleaning and Restoration Certification provides specific standards for properly mitigating water losses and damages sustained. Our staff is experienced, trained and certified.
Yes! We are fully licensed, bonded and insured.
At Axel Works, we stand behind our service and as a result we offer a three (3) year Workmanship Warranty to ensure our customers have peace of mind.
